by Russell Ball | Aug 24, 2025 | Uncategorized
Introduction: Every conversation with a customer is a goldmine of data. Yet many businesses don’t know what questions are asked most, which pages lead to the most chats or how support performance impacts revenue. Pain point Without analytics, it’s impossible to...
by Russell Ball | Aug 24, 2025 | Uncategorized
Introduction: How many leads slip through the cracks because you can’t respond fast enough? When someone is ready to book, you need to make scheduling effortless and send timely confirmations. Pain point Manual booking processes often involve back-and-forth emails,...
by Russell Ball | Aug 24, 2025 | Uncategorized
Introduction: South Africa is multilingual. Offering support only in English limits your reach. Similarly, customers expect to contact you through their favourite apps—whether that’s WhatsApp, email or your website. Pain point Hiring multilingual staff and monitoring...
by Russell Ball | Aug 24, 2025 | Uncategorized
Long forms scare people away. According to industry surveys, every extra form field reduces conversion rates. For SMEs, lost leads translate directly into lost revenue. Pain point Many businesses rely on complex contact forms that ask too many questions up front....
by Russell Ball | Aug 24, 2025 | Uncategorized
In a market where WhatsApp enjoys 96\u00a0% monthly usage, customers expect instant replies no matter the time of day. Yet most small businesses can’t afford night‑shift support teams. This article explores how AI chat agents bridge the gap. Pain point When customers...
